As a Consultant Digital Business Analyst with two years of experience, I have worked on an initiative to launch a new motor insurance brand in response to the General Insurance Pricing Practices regulations. I have also supported the discovery, development and implementation of a new policy administration system alongside an upgraded web quote and buy journey, which aims to deliver enhanced functionality over the business' heritage system.

I am a Consultant technical business analyst with 2 years of experience, and I am proud to have been part of launching a new digital banking brand, ROVA. My role included configuring a cloud-based core banking system, integrating third-party platforms, gathering and documenting technical requirements, and delivering a Regulatory Reporting solution. I also engineered Business Rules, Contact Centre process, Complaints Process, and GDPR Process.

As a System Decommission and Archive Business Analyst, I was engaged in the Define phase of the MBNA PPI Decommissioning Programme. My responsibilities included cataloguing systems, mapping connectivity, establishing compliance, and conducting workshops with vendors. My achievements included developing decommission requirements, developing data archiving solutions, engaging risk and compliance stakeholders, and engaging vendors.

In March 2020 I was asked to step away from a lower priority project to support the business response to the first UK Covid 19 lockdown. During this period I was responsible for deploying home working equipment, providing virtual setup, delivering training and technical support for colleagues nationwide. This was not a traditional Business Analyst role, but it was incredibly fulfilling to be able to help key workers provide customer support and assistance during a difficult time.

As a Integration/Migration Business Analyst with 9 months of experience, I have been responsible for leading the project lifecycle of various deliverables. This includes reengineering of business processes, design and build of MBNA digital content, planning and rollout of colleague communications plan, development of SharePoint site, updating collateral, and implementation planning. I have achieved gap analysis of processes in light of Target system limitations, implementation of FCA & DAC requirements, rollout of communications plan, and creation of 'one-stop-shop' for 350 colleagues.

As a Transformation Migration and Integration Business Analyst, I was responsible for the initiation of the CYBG / Virgin Money integration / transformation programme. My role included preparing initiation documents and programme roadmaps, facilitating workshops to gather transformation requirements, re-engineering of business process maps, delivery of a new web based acquisition process, conducting analysis of collateral for FSMA Part 7 compliance, preparation and facilitation of discovery workshops, data mapping of customer data fields, customer journey analysis, and stakeholder management across multiple heritage brands/locations.

As a Gdpr business analyst with 9 months of experience, I have been part of a large team responsible for the Consent and Individuals' Rights aspects of the General Data Protection Regulation (GDPR). My main responsibilities included reviewing and interpreting the new GDPR regulation, performing impact assessments, facilitating workshops and interviews, and completing process analysis and mapping. I also developed and presented recommendations, created a traceability matrix, and performed gap analysis to identify areas of non-compliance. I worked closely with colleagues in legal and compliance to ensure adherence to the GDPR.

I have been a Business Analyst for the past five years, with key responsibilities including the implementation and maintenance of operational tools, reporting performance and productivity data to the leadership team, providing technical solutions through VBA, SQL, Access and Excel, auditing of operations process alongside external auditors KPMG and Deloitte, design and implementation of an enhanced quality control process within the Customer Advocates Office, and gaining approval from Control and SLT prior to implementation and testing. I have also been responsible for streamlining processes across the business.