Managed a team in providing a marketplace model for a large retail partner. Integrated with a 3rd party to enable them to sell marketplace & dropship products. Oversaw onboarding of retailers' suppliers/products and made stock in store available for sale. Documented processes for fulfilment to showcase offerings to end clients.

Delivered process improvement to the end-to-end business-to-business order fulfilment model, resulting in circa £800k in additional sales. Led roll-out of EDI to 118 active customers worldwide via a third-party provider. Ensured successful presentation and approval of proposed solution by senior leadership team.

Provided expert guidance in process improvement and devised a target operating model to increase efficiency. Led business training, technical roll-out, and testing, all within a strict 6-month timeline. Delivered successful results.

Provided strategic guidance to the Programme Director in the merger of two of the UK's largest occupational health organisations. Mapped current state processes for both entities and sub entities, focusing on Operations, Marketing, and Finance. Suggestions were signed off by the Senior Leadership Team and candidate was extended to lead on the change.

Provided expertise to implement a new Allocation & Replenishment tool and Pick from Store initiative. Led the project from initiation through to successful implementation, ensuring a smooth transition. Utilised knowledge and experience to guide stakeholders and ensure successful outcomes.

Provided continuous improvement services to clients, ensuring GDPR compliance and overseeing Office 365 roll-outs and Fleet Management System implementations. Delivered user journey and screen mock-up designs for website dashboards.