Business and Process OptimisationSystem Implementation
About me
A solidbackgroundinanalyticaland criticalthinking with 3 years of experience in Information and Communication Technology (Programmers) and Insurance and Finance (Accountants). I am a detail-oriented and reliable professional, committed to delivering successful results in a timely and efficient manner.
Provided agile project execution and improved communication through Jira and Confluence. Led requirements workshops, translated user needs into comprehensive function specifications and user stories. Facilitated communication between technical and non-technical teams. Successfully implemented and customised CRM systems (Salesforce). Conducted regular reviews of CRM data to identify trends, generate reports and optimise customer engagement.
Key responsibilities
Collect and analyse business requirements
Manage user stories, sprint planning and backlog prioritisation
Determine project scope and prioritise features
Facilitate communication between technical and non-technical teams
Key achievements
Smooth implementation of agile methodologies
Streamlined project execution
Enhanced project clarity and stakeholder engagement
Optimised customer engagement
Aug, 2021
May, 2022
business analyst intern
Information Technology
Data-driven solutions
Provided a range of business analysis services, including process optimisation, system migration, project team facilitation and issue resolution. Ensured data accuracy, user adoption, sprint progress and timely project delivery. Delivered successful outcomes for the organisation.
Key responsibilities
Analysed business processes
Migrated legacy systems
Facilitated project teams
Collaborated with development teams
Key achievements
Identified areas for improvement
Ensured data accuracy
Tracked sprint progress
Resolved issues
Nov, 2019
Sep, 2020
assistant to the auditor
Financial Services
Audit services
Provided assistance to the auditor in creating audit plans, budgets and timetables for assigned projects. Analyzed and evaluated audit scope and audit plans. Developed audit reports including results, conclusions and recommendations. Recorded financial transactions and events using Tally ERP 9 and MS Excel.
Key responsibilities
Creating audit plans
Analyzing audit scope
Developing audit reports
Recording financial transactions
Key achievements
Developed accurate audit plans
Evaluated audit plans effectively
Produced comprehensive audit reports
Recorded financial transactions accurately
Dec, 2017
Jan, 2018
internship
Financial Services
Paper containers
Provided financial reports for the company and collaborated with the sales manager to meet client needs.
Key responsibilities
Administered financial reports
Collaborated with sales manager
Met client needs
Gained business insight
Key achievements
Assisted in meeting client needs
Provided financial reports
Gained business knowledge
Collaborated with staff
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