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Information Technology Information Technology Mergers, Acquisitions, and Integrations Mergers, Acquisitions, and Integrations
Digital Transformation Digital Transformation System Implementation System Implementation
About me

I am a Senior Programme Manager with a track record of driving successful change initiatives. I am experienced in value creation, process re-engineering, and M&A-related system and financial integration programmes. I have a strong ability to manage stakeholders across all levels and lead high-performing teams for programmes valued £10m+. I have excellent cross-functional collaboration skills and advanced management consulting and change leadership skills.

Team Management Change Management Project Management Leadership
Business AnalysisBusiness IntelligenceBusiness Process ImprovementBusiness StrategyBusiness TransformationChange ManagementData AnalysisData MigrationDesign ThinkingDigital TransformationLeadershipProblem SolvingProject ManagementRisk ManagementTeam ManagementVendor Management
Mar, 2021
Mar, 2023
senior programme manager
Information TechnologyInformation Technology
Digital Transformation
Delivered improved customer loyalty and margin, resulting in an incremental benefit of £30m+ pa over a span of 3 years. Led and executed a multi-year digital transformation programme of £12m per annum within Vodafone U.K. Developed a data-driven logic framework to deliver behaviour-based recommendations through a new CRM UI, benefitting +3000 contact centre users and 4000 retail store users. Enhanced digital sales channels utilising the framework to present targeted offers to end consumers. Implemented big data analytics and adaptive learning techniques, utilising a SaaS platform for informed decision-making.
Key responsibilities Key responsibilities
  • Designed and implemented a digital transformation strategy
  • Utilised big data and AI to drive data-driven decision-making
  • Improved margins across assisted and digital channels
  • Implemented big data analytics and adaptive learning techniques
Key achievements Key achievements
  • Delivered increased customer loyalty and margin
  • Led and executed a multi-year digital transformation programme
  • Developed a data-driven logic framework
  • Enhanced digital sales channels
Feb, 2020
Dec, 2020
senior programme manager
Information TechnologyInformation Technology
Technology solutions
Managed and led a UK-wide industry-leading programme, driving business unit ownership for target operating model blueprint and design. Established and executed programme governance and structure within the Technology function, fostering clarity and collaboration with the Enterprise and Global business units. Assumed leadership position on behalf of the technology team to deliver new products and capabilities necessary for migrating from legacy technologies to IP Voice platforms.
Key responsibilities Key responsibilities
  • Established programme governance and structure
  • Managed programme discovery and design
  • Fostered clarity and collaboration
  • Delivered new products and capabilities
Key achievements Key achievements
  • Designed comprehensive product roadmaps
  • Driven business unit ownership
  • Assumed leadership position
  • Migrated from legacy technologies
Sep, 2014
Dec, 2019
senior programme manager/head of delivery
Information TechnologyInformation Technology
Digital transformation
Provided leadership to a team of project managers, managing a budget of +£15M and overseeing the development and implementation of annual business planning. Executed large-scale value generating and customer experience programmes, including replatforming of digital sales stack, launching new products, SaaS finance framework, Salesforce marketing cloud implementation and deployment of a new CRM system.
Key responsibilities Key responsibilities
  • Managing budget of +£15M
  • Leading development and implementation of annual business planning
  • Outsourced vendor management
  • Risk management
Key achievements Key achievements
  • Gained internal promotion
  • Replatforming of digital sales stack
  • New products launches
  • Customer finance framework
Aug, 2012
Aug, 2014
project manager technology
Secure telephony
Delivered end-to-end ownership of projects within the Technology function, adhering to best practice standards. Ensured successful delivery of projects on time, within scope, and budget. Gained promotion from Business operations to Technology, taking on responsibility for PCI compliance and platform upgrades for billing and order management systems.
Key responsibilities Key responsibilities
  • Managed projects
  • Ensured project delivery
  • Implemented e-commerce-hosted payments page
  • Executed platform upgrades
Key achievements Key achievements
  • Delivered PCI compliance
  • Successfully delivered projects
  • Gained promotion
  • End-to-end ownership of projects
Mar, 2009
Aug, 2012
business change manager mergers and acquisitions
Business Change
Delivered successful system and financial integration of multiple billing platforms, involving approximately 4 million subscribers. Managed data migrations, driving the significant change agenda as a result of rapid acquisitions. Recruited to ensure smooth post-acquisition system and financial integration of acquired customer base and brands. Enabled successful demerger from Carphone Warehouse and acquisition of AOL, Tiscali and Pipex broadband customer base and brands.
Key responsibilities Key responsibilities
  • Implementing system and financial consolidation of multiple billing platforms
  • Completing large-scale data migration
  • Managing data migrations
  • Driving significant change agenda
Key achievements Key achievements
  • Successful system and financial integration
  • Smooth post-acquisition integration
  • Successful demerger from Carphone Warehouse
  • Acquisition of AOL, Tiscali and Pipex broadband customer base and brands
Sep, 2007
Mar, 2009
Mergers, Acquisitions, and IntegrationsMergers, Acquisitions, and Integrations
Strategic Consulting
Provided strategic insights and solutions to clients through collaboration with cross-functional teams. Assisted in change management efforts for a client undergoing a merger, facilitating workshops, communication plans and training sessions to ensure smooth transitions and employee satisfaction. Developed consulting toolkit and expertise through workshops on design thinking, negotiation and presentation skills.
Key responsibilities Key responsibilities
  • Collaborated with cross-functional teams
  • Assisted in change management
  • Facilitated workshops and communication plans
  • Undertook professional development workshops
Key achievements Key achievements
  • Delivered strategic insights and solutions
  • Ensured smooth transitions and employee satisfaction
  • Enhanced consulting toolkit and expertise
  • Facilitated successful mergers