Business and Process OptimisationData Transformation and WarehousingDigital Transformation
Regulatory ChangeSystem Implementation
I am an experienced manager in Information and Communication Technology (Programmers; IT Managers) and Insurance and Finance (Financial Experts). With 11 years of work experience, including 7 years of management experience, I have held a mid-level position. I am committed to providing exceptional service and results.
Data AnalysisProcess ImprovementProject ManagementStakeholder Management
As a Programme Manager with 3 years of experience, I have been responsible for building project plans, coordinating with technical operations, data science, SRE and product teams to define timelines for implementation milestones, maintaining a project matrix for concurrent projects, assigning and overseeing tasks teams are responsible for, delivering high value projects in challenging situations, and stakeholder management with the clients. I have also achieved successful delivery of projects on time, budget and within scope, escalated and addressed any risks to wider senior leadership, developed an end to end implementation process with relevant documentation and tools, and managed and implemented over 20+ accounts with revenue exceeding £20m+ on digital transformation.
Coordinate with teams
Maintain project matrix
Assign and oversee tasks
Delivered high value projects
Escalated and addressed risks
Developed implementation process
Managed and implemented accounts
project manager global
Global Cyber Security
As a Project Manager, I was managing large complex projects integrating clients on cyber security and fraud prevention software. I oversaw the full end to end lifecycle of projects and worked with multiple teams on implementing clients. I provided onsite training and developments of projects and have been working globally with key stakeholders to understand and expand cyber security and identity fraud services. I also improved current processes and accurately established processes and communication, reporting improvements and providing on-going support to ensure the most rapid solution is presented. I was part of a team responsible for delivering products and scaling to global level and markets with fraud and cyber services.
Managing complex projects
Overseeing end to end lifecycle
Global PM working with stakeholders
Developing and maintaining project plans
Implemented client accounts
Addressed constraints promptly
Improved processes and communication
Scaled to global level and markets
As a Principal Consultant, I was responsible for creating and managing ongoing relationships with clients and staying up to date with new features and releases. I collaborated effectively with other parts of the organisation to ensure customer success and retention and lead teams of designers, strategists, and technical consultants to complete client requests and integrations in an agile environment. I delivered projects on-time, scope and within budget, and onboard new clients and implement new accounts to BMP and Oracle applications. I created custom project plans and manage customer implementations, track all activities in the PSA NetSuite tool and document all client interactions.
Communicate customer needs
Deliver projects on-time
Create custom plans
Manage customer implementations
ps consultant emea
As a Ps Consultant EMEA, I provided remote and onsite consulting and system training to various enterprise clients, such as Virgin Money, Three Mobile, Talk Talk, Lloyds, TFL and Centerparcs. I lead multiple complex software implementation projects concurrently, using project management software to effectively track and report progress. I also developed and delivered progress reports, proposals, requirements documentation, and presentations. Additionally, I was responsible for proactively managing changes in project scope, identifying potential crises, and devising contingency plans throughout project life cycle. My experience has enabled me to build, develop, and grow any business relationships vital to the success of the project.
Providing remote and onsite consulting
Managing changes in project scope
Delivering progress reports
Building business relationships
Leading multiple complex projects
Providing strategic solutions
Developing and delivering presentations
Planning and scheduling projects
technical analyst emea
As a Technical Analyst EMEA, I provided 2nd/3rd line technical support to enterprise accounts, including Bank of America, Lloyds, TFL, Sony and Virgin Money. I was responsible for testing, technical resolution, statistical data analysis and technical consultation on SaaS Applications. I also ensured the delivery of comprehensive, timely and accurate consultation and solution and improved current process. I was a point of contact for any technical queries on post-implemented projects and resolved any technical-related issues. I also worked directly with accounts and sales to fulfil their technical request prior to pre-sales presentation.
Providing technical support
Timely resolution of queries
Media & Entertainment
I am an operational analyst my responsibilities include testing and supporting clients with technical assistance, monitoring live shows, improving SMS campaigns, and configuring client accounts. My achievements include resolving network issues, investigating fraudulent activity, collaborating with developers, and supporting live events.
Testing technical assistance
Monitoring live shows
Improving SMS campaigns
Configuring client accounts
Resolving network issues
Investigating fraudulent activity
Collaborating with developers
Supporting live events
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