Partner has been successfully added to your Shortlist
Go to Shortlist or continue search
Shortlist 0
Financial Services Financial Services Retail Retail Sustainable Sustainable
Technology Technology
Business and Process Optimisation Business and Process Optimisation Data Transformation and Warehousing Data Transformation and Warehousing Digital Transformation Digital Transformation
Regulatory Change Regulatory Change System Implementation System Implementation
See all
About me

I am an experienced manager in Information and Communication Technology (Programmers; IT Managers) and Insurance and Finance (Financial Experts). With 11 years of work experience, including 7 years of management experience, I have held a mid-level position. I am committed to providing exceptional service and results.

Stakeholder Management Project Management Process Improvement Data Analysis
Data AnalysisProcess ImprovementProject ManagementStakeholder Management
Dec, 2020
programme manager
Financial ServicesFinancial Services
Data Collaboration
As a Programme Manager with 3 years of experience, I have been responsible for building project plans, coordinating with technical operations, data science, SRE and product teams to define timelines for implementation milestones, maintaining a project matrix for concurrent projects, assigning and overseeing tasks teams are responsible for, delivering high value projects in challenging situations, and stakeholder management with the clients. I have also achieved successful delivery of projects on time, budget and within scope, escalated and addressed any risks to wider senior leadership, developed an end to end implementation process with relevant documentation and tools, and managed and implemented over 20+ accounts with revenue exceeding £20m+ on digital transformation.
Key responsibilities Key responsibilities
  • Coordinate with teams
  • Maintain project matrix
  • Assign and oversee tasks
  • Stakeholder management
Key achievements Key achievements
  • Delivered high value projects
  • Escalated and addressed risks
  • Developed implementation process
  • Managed and implemented accounts
Nov, 2017
Dec, 2020
project manager global
Financial ServicesFinancial Services
Global Cyber Security
As a Project Manager, I was managing large complex projects integrating clients on cyber security and fraud prevention software. I oversaw the full end to end lifecycle of projects and worked with multiple teams on implementing clients. I provided onsite training and developments of projects and have been working globally with key stakeholders to understand and expand cyber security and identity fraud services. I also improved current processes and accurately established processes and communication, reporting improvements and providing on-going support to ensure the most rapid solution is presented. I was part of a team responsible for delivering products and scaling to global level and markets with fraud and cyber services.
Key responsibilities Key responsibilities
  • Managing complex projects
  • Overseeing end to end lifecycle
  • Global PM working with stakeholders
  • Developing and maintaining project plans
Key achievements Key achievements
  • Implemented client accounts
  • Addressed constraints promptly
  • Improved processes and communication
  • Scaled to global level and markets
Jan, 2017
Oct, 2017
principal consultant
As a Principal Consultant, I was responsible for creating and managing ongoing relationships with clients and staying up to date with new features and releases. I collaborated effectively with other parts of the organisation to ensure customer success and retention and lead teams of designers, strategists, and technical consultants to complete client requests and integrations in an agile environment. I delivered projects on-time, scope and within budget, and onboard new clients and implement new accounts to BMP and Oracle applications. I created custom project plans and manage customer implementations, track all activities in the PSA NetSuite tool and document all client interactions.
Key responsibilities Key responsibilities
  • Manage relationships
  • Communicate customer needs
  • Lead projects
  • Onboard clients
Key achievements Key achievements
  • Deliver projects on-time
  • Create custom plans
  • Manage customer implementations
  • Track activities
Jan, 2015
Mar, 2016
ps consultant emea
Financial ServicesFinancial Services
As a Ps Consultant EMEA, I provided remote and onsite consulting and system training to various enterprise clients, such as Virgin Money, Three Mobile, Talk Talk, Lloyds, TFL and Centerparcs. I lead multiple complex software implementation projects concurrently, using project management software to effectively track and report progress. I also developed and delivered progress reports, proposals, requirements documentation, and presentations. Additionally, I was responsible for proactively managing changes in project scope, identifying potential crises, and devising contingency plans throughout project life cycle. My experience has enabled me to build, develop, and grow any business relationships vital to the success of the project.
Key responsibilities Key responsibilities
  • Providing remote and onsite consulting
  • Managing changes in project scope
  • Delivering progress reports
  • Building business relationships
Key achievements Key achievements
  • Leading multiple complex projects
  • Providing strategic solutions
  • Developing and delivering presentations
  • Planning and scheduling projects
Sep, 2013
Mar, 2015
technical analyst emea
Financial ServicesFinancial Services
Software Solutions
As a Technical Analyst EMEA, I provided 2nd/3rd line technical support to enterprise accounts, including Bank of America, Lloyds, TFL, Sony and Virgin Money. I was responsible for testing, technical resolution, statistical data analysis and technical consultation on SaaS Applications. I also ensured the delivery of comprehensive, timely and accurate consultation and solution and improved current process. I was a point of contact for any technical queries on post-implemented projects and resolved any technical-related issues. I also worked directly with accounts and sales to fulfil their technical request prior to pre-sales presentation.
Key responsibilities Key responsibilities
  • Providing technical support
  • Data analysis
  • Technical consultation
  • Technical resolution
Key achievements Key achievements
  • Timely resolution of queries
  • Process improvements
  • Client service
  • Risk-based approach
Jan, 2012
Sep, 2013
operational analyst
Media & Entertainment
I am an operational analyst my responsibilities include testing and supporting clients with technical assistance, monitoring live shows, improving SMS campaigns, and configuring client accounts. My achievements include resolving network issues, investigating fraudulent activity, collaborating with developers, and supporting live events.
Key responsibilities Key responsibilities
  • Testing technical assistance
  • Monitoring live shows
  • Improving SMS campaigns
  • Configuring client accounts
Key achievements Key achievements
  • Resolving network issues
  • Investigating fraudulent activity
  • Collaborating with developers
  • Supporting live events