As a Programme Manager with 3 years of experience, I have been responsible for building project plans, coordinating with technical operations, data science, SRE and product teams to define timelines for implementation milestones, maintaining a project matrix for concurrent projects, assigning and overseeing tasks teams are responsible for, delivering high value projects in challenging situations, and stakeholder management with the clients. I have also achieved successful delivery of projects on time, budget and within scope, escalated and addressed any risks to wider senior leadership, developed an end to end implementation process with relevant documentation and tools, and managed and implemented over 20+ accounts with revenue exceeding £20m+ on digital transformation.

As a Project Manager, I was managing large complex projects integrating clients on cyber security and fraud prevention software. I oversaw the full end to end lifecycle of projects and worked with multiple teams on implementing clients. I provided onsite training and developments of projects and have been working globally with key stakeholders to understand and expand cyber security and identity fraud services. I also improved current processes and accurately established processes and communication, reporting improvements and providing on-going support to ensure the most rapid solution is presented. I was part of a team responsible for delivering products and scaling to global level and markets with fraud and cyber services.

As a Principal Consultant, I was responsible for creating and managing ongoing relationships with clients and staying up to date with new features and releases. I collaborated effectively with other parts of the organisation to ensure customer success and retention and lead teams of designers, strategists, and technical consultants to complete client requests and integrations in an agile environment. I delivered projects on-time, scope and within budget, and onboard new clients and implement new accounts to BMP and Oracle applications. I created custom project plans and manage customer implementations, track all activities in the PSA NetSuite tool and document all client interactions.

As a Ps Consultant EMEA, I provided remote and onsite consulting and system training to various enterprise clients, such as Virgin Money, Three Mobile, Talk Talk, Lloyds, TFL and Centerparcs. I lead multiple complex software implementation projects concurrently, using project management software to effectively track and report progress. I also developed and delivered progress reports, proposals, requirements documentation, and presentations. Additionally, I was responsible for proactively managing changes in project scope, identifying potential crises, and devising contingency plans throughout project life cycle. My experience has enabled me to build, develop, and grow any business relationships vital to the success of the project.

As a Technical Analyst EMEA, I provided 2nd/3rd line technical support to enterprise accounts, including Bank of America, Lloyds, TFL, Sony and Virgin Money. I was responsible for testing, technical resolution, statistical data analysis and technical consultation on SaaS Applications. I also ensured the delivery of comprehensive, timely and accurate consultation and solution and improved current process. I was a point of contact for any technical queries on post-implemented projects and resolved any technical-related issues. I also worked directly with accounts and sales to fulfil their technical request prior to pre-sales presentation.

I am an operational analyst my responsibilities include testing and supporting clients with technical assistance, monitoring live shows, improving SMS campaigns, and configuring client accounts. My achievements include resolving network issues, investigating fraudulent activity, collaborating with developers, and supporting live events.