I am an experienced Business Analyst consultant with 9 years of work experience, including 2 years of management experience. I have a strong understanding of business operations, processes and procedures and am able to provide valuable insights to help organisations reach their goals.
Problem SolvingCommunicationLeadershipBusiness Analysis
As a Senior Business Analyst, I was responsible for gathering requirements, conducting Gap Analysis and research to understand the requirements of the organization, including leading workshops to interview the client's employees, management team, and key stakeholders. I also aligned activities to established business processes, protocols, and quality standards, and identified issues and prepared reports for the wider business.
External data sharing
Interviews and workshops
senior business analyst
As a Senior Business Analyst Project Coordinator with 1 year of experience, I have developed an understanding of the scope of automation with UI Path and Blue Prism, prepared business cases, BRD and SDD for approval by the client, calculated net FTE and dollar savings, maintained the document repository, and coordinated the testing of the project. I have also reviewed project deliverables to ensure the schedule was maintained while meeting quality standards.
Understood automation scope
My responsibilities include gathering and documenting project requirements, preparing technical documentation, maintaining strong stakeholder relationships, influencing decisions, communicating proposed solutions and ensuring effective communication throughout all project stages. I have also reported on performance against plans.
Gathered project requirements
Prepared technical documentation
Maintained stakeholder relationships
Reported performance plans
Communicated proposed solutions
Ensured effective communication
Reported performance plans
I was responsible for providing training on automation software, implementing quality control procedures, tracking and delivering project milestones, and maintaining strong relationships with clients. My achievements included conducting POCs as per requirements, delivering customer requirements, increasing customer satisfaction, and ensuring project success.
Provided training on automation software
Implemented quality control
Tracked and delivered project milestones
Maintained strong client relationships
Conducted POCs as per requirements
Delivered customer requirements
Increased customer satisfaction
Ensured project success
I had the responsibility for the entire Programme for the delivery of teaching-learning assessment outputs to ensure academic health in conformance and compliance standards. I also supported the Director of Studies in achieving quality of assurance and enhancement of the programme. Moreover, I assisted with the preparation of semester and annual monitoring reports for consideration by the Academic board.
Ensuring academic health
Quality assurance & enhancement
Preparing monitoring reports
Leading academic personnel
Delivery of teaching-learning outputs
Conformance & compliance standards
Considered by Academic board
Maintained academic health
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