As a Business Analyst I have successfully delivered projects by utilising effective management of planning and execution methods. I have held strong communication across multiple platforms to ensure information is passed to appropriate stakeholders with accuracy and urgency in order to manage both risk and escalations. I have collated background information and presented it in simplified formats to suit different stakeholders, backing up groundwork. I have collaborated with key stakeholders resulting in quicker implementation of solutions and meticulously detailed information.

As a Technical Business Analyst I was responsible for organising requirements gathering workshops to lead the seamless development of a platform in alignment with business needs. I drove positive outcomes by implementing business process improvement methodologies and aligning IT solutions with business strategy. I communicated with product owners, developers, and domain engineers to identify their requirements and accordingly build the platform to connect requirements and implementation. I also compiled non-functional requirements into QoS (Quality of Service), reverse engineered systems, documented, and communicated technical specifications. Finally, I increased process efficiency by improving the quality of existing services, processes, and systems.

As a System Analyst I have been responsible for communicating system requirements to relevant technical staff, developing and documenting each system function, defining and analysing the required interactions between the system and environment, and fostering and strengthening objective working relationships with stakeholders. I have achieved success by delivering exceptional technical services and solutions, managing the traceability between system requirements and derived artefacts, and maximising customer satisfaction.

My responsibilities have included evaluating functional specifications to develop business requirements, leading the database design process, rewriting ECM-ISA reports, creating documents and presentations, orchestrating training sessions, integrating and deploying ISA, delivering new reports, designing and developing websites, and supporting existing users. I have achieved a lot in my role, including integrating and deploying ISA with online banking to all FNB cash centres, delivering new reports to senior management for performance evaluation, designing and developing ASP.Net websites, and supporting existing users on ECM-ISA and point of sale systems.

My responsibilities included evaluating functional specifications to develop business requirements, leading the database design process, assessing crystal reports, creating documents and presentations, re-writing ECM-ISA report, orchestrating training sessions, designing and developing ASP.Net websites, and integrating and deploying ISA with online banking. My achievements included successful integration and deployment of ISA with online banking, delivering new reports to senior management, and providing capacity building of help desk technicians.

As a Senior Solution Analyst/Business Analyst, I evaluated functional specifications to develop business requirements, led the database design process utilising MS SQL, assessed crystal reports and rewrote ECM-ISA report for full traceability, created documents and presentations, and orchestrated effective training sessions. I also designed and developed ASP.Net websites, integrated and deployed ISA with online banking, and created new reports for senior management.

As a Solutions Architect I have been evaluating functional specifications to develop business requirements, leading database design process, assessing crystal reports, creating documents and presentations, rewriting ECM-ISA report, orchestrating training sessions, designing ASP.Net websites, and integrating and deploying ISA with online banking to all FNB cash centres.

As a Helpdesk and Desktop Support Agent, I evaluated functional specifications to develop business requirements, led the database design process, assessed crystal reports, and created documents and presentations. I also integrated and deployed ISA with online banking, created reports for senior management, orchestrated helpdesk technician training, and designed and developed ASP.Net websites. My work has enabled the efficient and effective management of inventory, and the capacity building of helpdesk technicians.