As a Business Analyst Senior Consultant with 10 months of experience, I led the design and implementation of a unified customer account solution and master data repository projects for the SCA and ChoCs teams. I actively participated in daily stand-up meetings and sprint cycles, translated stakeholder requirements into requirements, conducted collaborative workshops with solution architects, developers, and SMEs, and collaborated closely with developers, QA testers, and system architects to define precise acceptance criteria for User Acceptance Testing. My efforts resulted in a solution that achieved remarkable cost savings of over £100m for HMRC and taxpayers, while proactively mitigating fraud and unauthorized access to customer data.

As a Business Analyst with 3 years of experience, I have successfully delivered three strategic projects: digitalization, system development, and process improvement. My responsibilities included conducting a comprehensive analysis of business missions and objectives, preparing a business case, facilitating design sessions and workshops, and translating stakeholders' needs into a clear and concise requirements catalogue. My achievements included a 68% surge in organic traffic and a 43% boost in mortgage and finance applications, driving substantial business growth.

As a Business Analyst with 11 years of experience, I have utilized data-driven insights and analytics to identify trends, patterns, and opportunities for Sales prediction, price optimization, inventory expectation, and customer segmentation projects. I have conducted a comprehensive gap analysis to identify areas for improvement and drive digital transformation and system development projects. I have also collaborated closely with Project Managers and Product Owners to empathize with user pain points, prioritize deliverables, and align project goals with business objectives. I have developed detailed business cases, emphasizing potential benefits, return on investment, and strategic alignment of proposed changes. Additionally, I have translated stakeholder requirements into actionable deliverables, employed Agile/Scrum methodology to foster iterative development, and facilitated interactive workshops and collaboration sessions to gather insights and validate requirements.

As a Data Analyst with 4 years of experience, I have utilied statistical methods and data visualiation tools to analyse complex datasets, uncovering valuable insights, trends, and patterns to support data-driven decision-making. I have monitored and analysed data submitted by field engineers, identifying and resolving issues and errors to improve data quality and accuracy. I have used SQL to extract, clean, and manipulate large datasets, automating data processing tasks and increasing overall efficiency. I have prepared monthly KPI reports and presentations, providing important insights to management and stakeholders. I have developed standardied data reporting templates and user-friendly dashboards, allowing stakeholders to access key metrics and performance indicators easily. I have presented data findings and insights to stakeholders in a visually compelling and easily understandable manner, facilitating effective communication and comprehension.

As a Business Analyst Product Owner with 5 months of experience, I was responsible for leading the development of a comprehensive Business Case for a dashboard project, collaborating with project managers to define project scope, requirements, and deliverables, acting as the product owner throughout the development lifecycle, providing end-user training and support, conducting user acceptance testing and implementing feedback-driven improvements, and successfully achieving a significant reduction in complaints with a 50% decrease within a three-month period following the active implementation of the dashboard project.