Delivered inaugural Financial Crime policy suite with regulatory uplifts for multiple jurisdictions, led awareness sessions and workshops, directed independent reviews, transformed reporting, designed Risk Appetite statements, enhanced Quality Assurance model, implemented control framework, managed budget.

Provided senior stakeholder management with responsibility for compliance and financial crime. Delivered budget of £1m+ to review systems/controls/policy compliance, risk culture and enhance FCC position. Led Independent Commission of Banking (ICB) Project, ensuring FCC and Conduct risks were considered in terms of migrating customers. Engaged with Gibraltar Financial Services Commission/FCA/PRA, including reporting, breach management and oversight of systems and controls. Identified emerging issues and strengthened controls for Correspondent Banking, Politically Exposed Persons and Event Driven Reviews.

Responsible for ensuring compliance with regulatory requirements and commitments, led innovative workstreams and policy updates, designed a new CDD Quality Assurance framework, and trained staff on reporting suspicious activity. Streamlined processes and boosted operational efficiency across multiple locations.

Managed oversight of AML Change Programme, prepared regulatory reports, input into NatWest policy, conducted impact assessments, designed training material and delivered webinars/presentations, FCC Lead for re-entry to mortgage intermediary market in RoI.

Managed Financial Ombudsman teams in Belfast/Dublin, maintained ownership of Quality Assurance process, coached staff across multiple teams/locations, and received diploma from Queen Margaret University in Dispute Resolution.

Managed a team in the Complaints Handling Unit of Ulster Bank, responsible for risk management and process optimisation. Developed and implemented an operational model, resulting in a 50% reduction in average handling time and a 'Best in Class' Quality Assurance ranking across the Group.