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Business and Process OptimisationData Transformation and WarehousingDigital Transformation
Financial Crime and ComplianceMergers, Acquisitions and IntegrationsProperty ChangeSystem and Cloud Development TestingSystem ImplementationTarget Operating Model Design
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About me
I am an experienced project and programme manager with 24 years of professional experience, 22 years of which in management. My expertise lies across the Information and Communication Technology and the Financial services sectors.
I am responsible for implementing and managing a cloud based fraud detection system for the group. I have successfully implemented Azure SaaS cloud based fraud detection, replaced the legacy system with improved fraud detection system, migrated data from on-premise data centre to Azure, and optimised the performance of fraud detection system.
Key responsibilities
Implementing Azure SaaS cloud based fraud detection
Replacing legacy system for the group
Migrating data from on-premise data center to Azure
Monitoring and managing fraud detection system
Key achievements
Successfully implemented Azure SaaS cloud based fraud detection
Replaced legacy system with improved fraud detection system
Migrated data from on-premise data center to Azure
Optimized fraud detection system performance
Apr, 2008
Apr, 2009
project manager
Technology
Technology
My role involves designing and maintaining voice network infrastructure, monitoring and troubleshooting voice network issues, developing network policies and procedures, and ensuring network security and compliance. I have achieved success in implementing a VoIP system, reducing network downtime by 20%, optimising network performance, and improving network security.
Key responsibilities
Design and maintain voice network infrastructure
Monitor and troubleshoot voice network issues
Develop network policies and procedures
Ensure network security and compliance
Key achievements
Successfully implemented VoIP system
Reduced network downtime by 20%
Optimised network performance
Improved network security
Dec, 2002
Apr, 2008
ict infrastructure manager
Technology
ICT Infrastructure
As an ICT Infrastructure Manager I am responsible for managing and maintaining the network infrastructure, ensuring system security, monitoring network performance, and analysing and resolving network issues. My achievements include creating a secure network architecture, improving network performance, reducing network downtime, and developing a network monitoring system.
Key responsibilities
Manage network infrastructure
Ensure system security
Monitor network performance
Analyse and resolve network issues
Key achievements
Created secure network architecture
Improved network performance
Reduced network downtime
Developed network monitoring system
Dec, 2021
Jun, 2022
project manager
Sustainable
Waste company
This role involves setting up a new greenfield office location for a waste company based in central London. Responsibilities include installing Telephony, Lan, Wan networks, deploying MS Teams telephony system, deploying Maraki WIFI system and engaging 3rd parties. Achievements include setting up the new office, successfully installing networks, successfully deploying telephony system and successfully deploying WIFI system.
Key responsibilities
Install Telephony, Lan, Wan networks
Deploy MS Teams telephony system
Deploy Maraki WIFI system
Engage 3rd parties
Key achievements
Set up a new greenfield office
Successfully installed networks
Successfully deployed telephony system
Successfully deployed WIFI system
Jun, 2021
Oct, 2021
project manager
Sustainable
Historic preservation
As a project manager I was responsible for the separation of networks and unified communications for English Heritage. This included planning and deploying networks, unified communications, MS Teams, 0365 Win10, and gathering IT systems information. I achieved the proof of concept for both network and unified communications, stakeholder management, 3rd party relationship lead, and financial responsibility. Unfortunately, English Heritage chose to close the programme due to lack of finances.
Key responsibilities
Planning & deploying networks
Unified communications deployment
MS Teams, 0365 Win10 deployment
Gathering IT systems info
Key achievements
Completed proof of concept
Stakeholder management
3rd party relationship lead
Financial responsibility
Nov, 2019
Apr, 2021
project manager global lead ipt integration projects
Industrial
Engineering
I have been leading projects throughout the M&A of Jacobs, & ECR integration onto the company Network and voice services for the Global for the group-throughout Covid19. My responsibilities include leading IPT Telephony, WAN, and LAN projects, chairing technical and local in-country management meetings, collating and developing the global master IPT inventory, and leading the integration of over 15K + end users and devices. I have also been responsible for change management, Cisco licensing, MS Teams and Jabber rollout, and integration of historical IPT, Telephony Pabx consolidation.
Key responsibilities
Lead IPT Telephony integration
Project status reporting
Drive Global Telephony integration
Manage external partners
Key achievements
Integrated Cisco Telephony and WAN
Global master IPT inventory
Cisco licensing across clusters
MS Teams and Jabber rollout
Mar, 2018
Jul, 2019
project manager - it infrastructure
Technology
IT Infrastructure
I have been responsible for the delivery of 3 separate projects. My key responsibilities have included the development of project plans and statements of works, chairing and organizing stakeholder meetings, managing risks, and financial reporting. I have also achieved successful project control and device testing, security testing of all objects, and managed a team of Solution architects.
Key responsibilities
Develop project plans
Chair meetings
Manage risks
Financial reporting
Key achievements
Developed project statement of works
Project control and device testing
Security testing of all objects
Managed a team of Solution architects
Aug, 2017
Feb, 2018
network solutions project manager
Technology
Technology
I have been responsible for managing projects, developing project plans and timelines, coordinating with stakeholders and team members, monitoring project progress and performance, and ensuring high quality standards. My achievements include successfully delivering projects within budget and timeline, developing innovative solutions to improve efficiency, and identifying and resolving project issues.
Successfully delivered projects within budget and timeline
Developed innovative solutions to improve efficiency
Identified and resolved project issues
Ensured high quality standards
Aug, 2016
Aug, 2017
sabbatical
Financial Services
RBS
I was responsible for developing and maintaining relationships with clients and stakeholders, managing client expectations and ensuring deadlines are met, providing guidance and advice to clients on best practices, and identifying opportunities for process improvement. I achieved success in developing and implementing strategies to improve customer service, creating and maintaining strong relationships with clients and stakeholders, providing guidance and advice to clients on best practices, and identifying and implementing process improvements to increase efficiency.
Key responsibilities
Developing and maintaining relationships with clients and stakeholders
Managing client expectations and ensuring deadlines are met
Providing guidance and advice to clients on best practices
Identifying opportunities for process improvement
Key achievements
Developed and implemented successful strategies to improve customer service
Created and maintained strong relationships with clients and stakeholders
Provided guidance and advice to clients on best practices
Identified and implemented process improvements to increase efficiency
Apr, 2016
Aug, 2016
project manager - telephony wan technology
Technology
Technology Retail
I am responsible for delivering infrastructure integration programmes across technology and retail industries. My core responsibilities include integrating WAN infrastructure into existing networks, managing telephony WAN technology projects, monitoring and troubleshooting technical issues, and developing and implementing network security strategies. My achievements include successfully delivering projects on time and within budget, improving network performance and scalability, reducing downtime and increasing customer satisfaction, and implementing new technologies to improve efficiency.
Key responsibilities
Integrating WAN infrastructure into existing networks
Managing telephony WAN technology projects
Monitoring and troubleshooting technical issues
Developing and implementing network security strategies
Key achievements
Successfully delivered projects on time and within budget
Improved network performance and scalability
Reduced downtime and increased customer satisfaction
Implemented new technologies to improve efficiency
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