Provided operational enhancements to optimise product delivery, leading a multi-national team to deploy two MVP mobile and web applications. Streamlined start-up operations, development and deployment processes. Integrated Generative Artificial Intelligence into service offerings, creating and delivering persuasive pitch decks to secure investments. Managed client relationships and communications for timely contract signing and prompt resolution of issues.

Delivered streamlined processes to enhance efficiency, developed and deployed a regulated digital asset settlement platform, tracked key risks, issues and dependencies, developed a blockchain-based CSD MVP, and provided mentorship to technical team members.

Provided operational support to the Senior Director of Operations while concurrently leading continuous improvement and tool development initiatives. Evaluated existing software portfolio planning processes, resulting in the automation and integration with Jira. Implemented a new Secure Development Lifecycle framework across agile development teams. Championed the adoption of a Knowledge Management (KM) centre, enhancing visibility and addressing process gaps. Conducted training sessions and evaluated existing workflows.