Responsible for managing multiple IT system, maintenance and rollout projects across the business. Guided the project lifecycle including requirements gathering, architecture construction, configuration, design, testing, debugging, deployment and maintenance. Utilised knowledge of Kanban/Scrum/Agile & Waterfall to assess each project and assign the best approach. Acted as conduit between organisation and relevant third parties to design support systems and projects. Managed documentation for all new and existing projects. Ensured compliance with GDPR and relevant local regulations. Improved workflows, metadata, design layouts and structures. Provided end user basic training and created easy to digest guides and support documents.