Business and Process OptimisationData Transformation and WarehousingSystem Implementation
About me
I am an award winning, highly experienced Programme Manager with 23 years of management experience. I am an effective communicator having stakeholder management skills with the ability to relate to people at any level of business and management and an extensive track record of success across multiple large scale organisations.
Agile CoachingAgile MethodologiesAzureCloud ComputingCloud MigrationCloud Native DevelopmentCloud Platforms (AWSContent Management Systems (CMS)Cost Estimation and BudgetingData MigrationDevOpsE-commerce PlatformsGoogle Cloud)IT Financial ManagementIT Incident and Problem ManagementIT Service Delivery ManagementITIL Change ManagementITIL Service Management FrameworkProject Portfolio ManagementRelease ManagementRisk ManagementRobotic Process Automation (RPA)Stakeholder ManagementTeam ManagementTechnical LeadershipVendor ManagementWeb Development Frameworks
Experience
Feb, 2022
Mar, 2023
agile delivery manager
Financial Services
Agile Delivery
As an Agile Delivery Manager, I have migrated exposure management applications to Azure and AWS cloud, implemented Dynamo Psicle tool for the actuarial reserving process, implemented robotic process automation for backend processes, managed reporting dashboards, managed risks and issues, built and executed project plans, delivered projects in excess of £3Mn budget, guided and coached team on Agile ways of working, and implemented SAFe principles.
Key responsibilities
Migrated exposure management applications to cloud
Implemented Dynamo Psicle tool for actuarial reserving process
Managed reporting dashboard and risks & issues
Built and executed project plans
Key achievements
Delivered projects exceeding £3Mn budget
Guided & coached team on Agile ways of working
Implemented robotic process automation for backend processes
Implemented SAFe principles
Sep, 2018
Feb, 2022
e commerce delivery partner
Retail
E-commerce
I have worked as a Delivery Partner in the retail & e-commerce industry, where I have implemented multiple payment methods for online checkout, single sign on with salesforce cloud, website re-design, migrated customer data, order data & content from legacy commerce platform to the new headless e-commerce architecture, and successfully managed geographically distributed teams. I have also achieved success in reducing the backlog of active production incidents from 30+ to a running backlog of under 5 and delivered projects worth more than USD 2.5 Mn per year.
Key responsibilities
Implementing multiple payment methods
Single sign on with salesforce cloud
Website re-design
Migrating customer data
Key achievements
Reducing backlog of active production incidents
Delivering projects worth USD 2.5 Mn per year
Managing geographically distributed teams
Successfully migrating customer data
May, 2016
Aug, 2018
digital release manager
Technology
Digital media
As a Digital Release Manager I was responsible for the successful rollout of AEM (Adobe Experience Manager) releases the Virginmedia.com platform. My main responsibilities included managing all AEM environments & software / release version running on them, measuring and monitoring progress to ensure application releases were delivered on time and within budget, managing risks, issues & impediments for each release across several scrum teams, and guiding and coaching team on Agile ways of working. During my tenure, delivered over 25 releases to production, created and managed reporting dashboards in Jira for each release, and conducted training / sessions when needed.
Key responsibilities
Managing AEM environments & software
Measuring & monitoring progress of releases
Managing risks, issues & impediments
Guiding & coaching team on Agile ways of working
Key achievements
Delivered 25+ releases to production
Created & managed Jira reporting dashboards
Conducted training sessions when needed
Successfully rolled out AEM releases
Jun, 2011
Feb, 2016
delivery manager
Technology
Telecommunications
As a Delivery Manager I implemented Oracle WCS based content management system with Eloqua & Oracle Fusion for the vodafone.com enterprise portal. My responsibilities included building plans and managing deliveries with partners, transition of service to BAU, manage budget risks, issues & dependencies and stake holder management. I achieved success in rolling out Single Sign On capabilities & on boarding large Enterprise customers on the SSO platform (Oracle IDAM). Worked with VF local markets to plan, budget, create business case & roll out 4 Search implementations
Key responsibilities
Building plans and managing deliveries
Transition of service to BAU
Managing budget risks, issues and dependencies
Stakeholder management
Key achievements
Rolling out Single Sign On capabilities
On boarding large Enterprise customers on SSO platform
Planning, budgeting, creating business case
Rolling out 4 Search implementations
Jul, 2000
May, 2011
senior delivery manager
Technology
Technology services
As a Senior Delivery Manager, managing teams of up to 150 people and overseeing projects with a total revenue of USD 9Mn. I have implemented innovative governance and organisation structures to meet the needs and demands of programs, implemented scaled agile, and managed application development and maintenance services in a managed services model. I have successfully delivered projects and programs, reduced vendor costs, improved margin and customer satisfaction, and received the Best People Manager Award in 2009 from Mr. Azim Premji.
Key responsibilities
Managing teams of up to 150 people
Implementing innovative governance and organisation structures
Implementing scaled agile
Managing application development and maintenance services
Key achievements
Delivered projects and programs
Reduced vendor costs
Improved margin and customer satisfaction
Best People Manager Award Winner 2009
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