As a Test Analyst I was responsible for testing and certifying web applications using the Agile methodology - SCRUM Framework. I wrote and executed complex test cases and acceptance criteria for both functional and regression testing. I constructed test scenarios that focused on finding issues early in the testing process, resulting in a 55% reduction in issue-related delays. I raised regression bugs and worked closely with the development team to ensure defects were resolved successfully within the deadlines. I also spearheaded the standardisation of Test scripts, Test plans and Daily Status Reports documents, optimising the processes and increasing productivity by 20%.

I have worked as an IT Analyst leading a project team of three QA testers to order, payment, services cancel, return, reorder modules, and tracking the order status. I have standardized test plans, test scripts/test cases, and daily status reports documents, leading to a 20% increase in productivity. Additionally, I have tracked project progress on a sprint basis and reported to all internal/external stakeholders. I have also designed and wrote test automation scripts for testing new or existing software using specialized tools and frameworks. I have investigated and addressed system issues to enhance usability and improve functionality, validated results, and assessed data to better understand potential risks, concerns and outcomes of decisions.

As a System Engineer I was responsible for delivering products in the Retail Domain. My tasks included testing appointments of labour Home Depot applications using SKU numbers, testing payment processes, preparing test plans and scenarios, developing and verifying design changes, executing all the test cases, carrying out regression testing, and analyzing test data and results. This resulted in a flawless product delivery and improved product quality.

As a mobile application tester in the retail domain, my main responsibilities were to test web applications on mobile devices of both iOS and Android, identify and track defects with JIRA, create spreadsheets for reporting, listen to customers and write and optimise test cases. I achieved great success, exceeding individual target KPIs and providing technical support to 5 junior engineers. I maximised manual software testing success and addressed customers' concerns.