As a Customs Clerk Account Manager, I have been responsible for liaising with cross-functional teams, achieving on time delivery of imported goods, managing logistics for weekly product shipments, driving business outcomes, proofreading and entering documents, identifying and resolving issues, and creating detailed excel inventory templates. I have achieved increased number of customers, increased profits, improved efficiency, and achieved Level 3 & 4 Customs Compliance Certification.

As a Business Analyst Intern, I was responsible for implementing customer relationship management (CRM) and redesigning its website. My responsibilities included requirements gathering, process mapping, analytical skills, and wireframing. I achieved a 21% reduction in marketing costs, a 25% increase in sales, improved cross-departmental communication, and drove project success through Agile methodologies.

As a Transport Administrator, I have been responsible for optimizing delivery routes, maintaining records, resolving customer inquiries, and monitoring temperatures for temperature-sensitive medical shipments. I have achieved an on-time delivery rate of 99%, identified operational insights, supported business continuity, and gathered, interpreted, and reported on logistics performance data. My experience has enabled me to learn quickly and demonstrate attention to detail.

As a Security Officer, I monitored the CCTV system and screened visitors to ensure the protection of assets worth more than £1 million. I created daily reports in Excel and PowerPoint and learned a new Warehouse Management System to optimize booking of inbound and outbound shipments. My efforts resulted in improved efficiency of the check-in process.