As a Project Delivery Manager I have successfully managed multiple, large-scale global project implementations and product delivery for Car payment systems, Mobile app and Portal Management system, Integration for services such as EV Charging and Parking On-Off Street. I have also assisted the P97 team with detailed product demonstrations and conducted detailed requirements gathering, as well as supported the detailed value proposition analysis for the solution to help the customer articulate the projected savings associated with the solution. Additionally, I have coached and empowered delivery teams to take accountability for delivery, risk, and issue management, and have acted as a consultant to current clients to understand and translate their needs in solutions.

I am a Program Manager with 2 years of experience. My responsibilities include analysing current Agile processes, designing and developing business intelligence solutions, implementing SAP software programs and managing stakeholders. My achievements include improving Agile processes, developing business intelligence solutions, proposing Salesforce as a corporate solution and identifying bottlenecks. I also hold a Scrum Master and Product Owner certification.

I have developed customised solutions within the Salesforce platform to support critical business functions and meet project objectives, clients requirements and company goals. I have managed daily support and maintenance of internal Salesforce instance and conducted long-term improvement operations to ensure compatibility with evolving mission requirements. I have communicated with project managers, clients and staff, to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment. I have also analysed project objectives and capability requirements, including specifications for user interfaces, customised applications, and interactions with internal Salesforce instances. Additionally, I have introduced Tableau as BI solution, executed a cost-neutral transition of Targeting team from India to Costa Rica, managed the Global Market fund over $100M/year, and engaged with internal and external stakeholders to achieve operational excellence.

My role involves gathering business requirements for SAP reporting and functionality enhancements, defining standards, leading a project team, developing Customer Self Repair (CSR) operations and ensuring a superior level of quality across the development infrastructure. I have enhanced collaboration across marketing, sales and service operations, implemented changes, planned transitions and tested functionality to fulfil organization's needs. I have also met the Customer Satisfaction (CSAT)/Dissatisfaction (DSAT) goals in the AME region.

I am responsible for maximising services and messaging applications in Latin America, searching for new opportunities, generating new sales processes and supporting them from process initiation to booking recognition. I engage with customer staff to develop business justification, technical requirements and budget request and vendor selection process. I oversee the product aspects of project implementation and service launch and consolidate product market requirements and influence product roadmap.

I was responsible for training, ramping and stabilising operations, implementing in-house insurance dev, managing programs and projects, and managing budget and ROI. I achieved growth in business operations, created market size and research, defined sales approach, and established business goals in junction with top management.

I am responsible for training, ramping and stabilising operations, implementing insurance dev, managing programs and projects, and managing budget and ROI. I have achieved growth of the business and market, developed strategic plans, defined sales approach, and set business goals. I am also experienced in project management, ecommerce, program management, mobile apps, Agile and Scrum.