As a Principal Test Engineer I am responsible for developing comprehensive test plans and test cases for D365 HR projects, ensuring thorough test coverage of functional requirements and executing test cases, conducting functional and integration testing, and documenting test results with a keen attention to detail. I also manage and track defects using a defect tracking tool, collaborate with the development team for timely resolution, implement test automation to enhance testing efficiency and repeatability, contribute to overall test process improvement, and assist in facilitating Scrum events. I coordinate and conduct meetings with stakeholders, provide demos of project progress, incorporate feedback into the development process, obtain sign-offs, and prepare and distribute reports to the project team. I also lead and oversee the release management process, ensuring the successful and timely deployment of software products.

As a Salesforce Test and Release Analyst, I am responsible for leading and executing testing activities for the new core CRM platform and integrated tools & external systems, ensuring the accuracy and functionality of the solutions. I collaborate with the project team to perform build sign-off testing, verifying that the new CRM platform meets the specified requirements and standards. I also conduct thorough release testing to ensure the seamless deployment of updates and changes to the CRM platform and integrated tools. Additionally, I work closely with external implementation partners and internal project stakeholders to gather testing requirements, communicate test results, and address any issues or concerns. My main achievements include delivering a high-quality CRM system, ensuring accuracy and functionality of solutions, communicating test results, and improving system performance.

As a Senior Payroll Test Analyst I lead and oversee payroll testing efforts to ensure accuracy and compliance of payroll processing systems. I develop and execute comprehensive test plans for payroll-related functionalities, including tax calculations, deductions, and benefits. I collaborate with cross-functional teams to identify and resolve payroll system defects, providing expertise in resolving complex payroll issues. I mentor and guide junior test analysts, providing them with technical expertise and support. I monitor and analyse test results, track defects and coordinate testing activities within a project, providing regular status updates.

As a Test Analyst I have assisted in designing and executing test cases for airline, cruise, hotel, car rental, and ticketing systems to ensure quality and functionality. I have created test cases, test scripts, and test data based on project requirements and specifications and executed test cases and documented test results, including identifying and reporting any defects or issues found during testing. I have also participated in test plan reviews, test strategy discussions, and test estimation activities, and assisted in the maintenance of testing environments, test data, and test tools.

I have been working as a Customer service providing exceptional high-quality customer service in Check-in, Boarding Gate, Lounge, and Arrivals. I have assisted customers with booking, rescheduling, and canceling travel arrangements, ensuring a smooth and pleasant ticketing experience by using different GDS like Amadeus, Sabre and Galileo. I have provided customer service by answering inquiries, providing information about available travel options, and resolving ticketing-related issues in a professional and efficient manner. I have also performed a range of airport-related duties and been prepared to support the daily operation in any capacity required in the following areas: Check-in, Gates, Transfer, Arrival, Baggage Services and ticketing.