As a Service security change lead, I have 7 months of experience. My key roles include assisting in establishing and upkeeping IT service, Infosec and Change Delivery frameworks, managing and overseeing audit and assurance tasks to ensure compliance, facilitating and maintaining Lean business case tracker for initial change gate reviews, managing standard reporting packs, supporting onboarding of external resources to allocated projects, determining costs for scrum teams, reviewing Project/portfolio RAID logs, creating portfolio road map, financial management for ongoing projects, and managing Jira tempo time tracking.

As a Managing Partner with two years of experience, I am responsible for identifying and contacting new prospective clients, presenting services, coordinating with the project team, tracking the progress of the project, ensuring delivery on time, and reporting regular reports to the client. Through my efforts, I have achieved increased customer base, improved customer satisfaction, maximized project efficiency, and increased revenue.

As a Manager Business Solutions, I have 5 years of experience in resolving helpdesk incidents and requests, improving operational systems and policies, dealing with customer escalations, categorizing and prioritizing enquiries, triaging and troubleshooting technical issues, providing regular communication to customers and senior team members, analysing managed services system and software log files, and giving sales presentations to customers. I have also managed to reduce cost and improve Business efficiency, IT Security and optimizing energy usage.

As a Sales and Operations Manager with 3 years of experience, I have managed sales and operations while developing strategies to increase efficiency and ensure compliance with ISO standards. I have achieved sales and operations targets, improved customer satisfaction ratings, reduced costs and improved efficiency, and successfully implemented new processes. I have also led a team of professionals while working with CMI, an ISO organization recognized in Southeast Asia for its expertise in flexible printed electronics and transfer technology from Japan.

As a Marketing Manager with 3 years of experience, I was responsible for bringing in new business, promoting Tyco products, creating business cases, and composing proposals. I achieved success by creating two new product categories, conducting market analysis, presenting tech presentations, and participating in client meetings.

I have been a Sales Director for 3 years, starting Value3 IT Solutions Pvt. Ltd in 2007 to market EMR/PMS product in US. I was involved in the development of the product, presented business plan in a national gathering of top business personnel, procured investors, introduced cost control measures, managed sourcing strategies and planning, and generated revenue through new US based transcription business.

As a Sales Manager for Kuwait, I was responsible for managing a team of sales representatives, developing sales strategies, maintaining client relationships, and analyzing sales data. My achievements included increasing sales by 20%, developing successful sales strategies, achieving customer satisfaction, and expanding the client base.

As a Senior Sales Engineer with 4 years of experience, I have been responsible for providing technical sales support, developing sales strategies, developing customer relationships and managing customer accounts. I have achieved significant success in my role, including increasing customer base by 20%, achieving sales targets of $1 million, negotiating and closing key deals, and developing strong customer relationships.

As a Sales Engineer with 1 year of experience, I provided technical sales support to customers, identified customer needs, developed sales strategies, identified new business opportunities, increased sales revenue, identified new customer segments, developed successful sales strategies, and cultivated strong customer relationships.