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Industries
Financial Services Financial Services Health Care Health Care Information Technology Information Technology
Retail Retail
Projects
Digital Transformation Digital Transformation Regulatory Change Regulatory Change System Implementation System Implementation
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About me

I am a highly experienced Business Analyst with 16 years of experience in delivering Regulatory, Data, and Digital projects across Financial Services, Retail, Government (Public Sector) and Technology sectors. I have certifications in Prince2 and Business Analysis from the British Computer Society (BCS) and I am currently serving as a Technical Business Analyst – Manager at PwC. I am a highly effective communicator, skilled at facilitating workshops, capturing requirements, and presenting complex concepts in an understandable manner. I am also known for my problem-solving abilities, strategic thinking and strong project management acumen.

Superpowers
Business Analysis Data Transformation Data Analysis Project Management Problem Solving
Skills
Business AnalysisData AnalysisData TransformationProblem SolvingProcess ImprovementProject ManagementStakeholder Management
Experience
Aug, 2020
Current
technical business analyst manager
Financial ServicesFinancial Services
Financial Services
Provided technical business analysis for Financial Services Transformation Programmes. Led the analysis - design - refinement phase of delivery within a tight timeframe, enabling the client to realise the benefits of their investment in just four months. Conducted workshops and interviews to define requirements and user stories. Developed action plans, documents and wireframes to unlock the design phase. Aligned user stories with the Government Digital Service (GDS) standard.
Key responsibilities Key responsibilities
  • Conducted workshops and interviews to define requirements and user stories
  • Developed action plans, documents and wireframes to unlock the design phase
  • Led the analysis - design - refinement phase of delivery within a tight timeframe
  • Aligned user stories with the Government Digital Service (GDS) standard
Key achievements Key achievements
  • Enabled the client to realise the benefits of their investment in just four months
  • Provided technical business analysis for Financial Services Transformation Programmes
  • Unlocked the design phase
  • Aligned user stories with GDS standard
Nov, 2019
Mar, 2020
lead business analyst
Health CareHealth Care
Global Healthcare
Provided delivery of multiple supply chain initiatives for a global healthcare brand, developing project initiation documents, liaising with the business to understand and capture requirements, and selecting an SAP solution. Led two Robotics Process Automation (RPA) projects, and captured detailed requirements for a £3 million budgeted Buy Sell project.
Key responsibilities Key responsibilities
  • Developing project initiation documents
  • Liaising with the business to understand and capture requirements
  • Selecting an SAP solution
  • Leading two Robotics Process Automation (RPA) projects
Key achievements Key achievements
  • Delivered multiple supply chain initiatives for a global healthcare brand
  • Captured detailed requirements for a £3 million budgeted Buy Sell project
  • Managed budget and timelines
  • Ensured successful implementation of projects
Apr, 2019
Nov, 2019
business analyst
Financial ServicesFinancial Services
Finance Big Data
Provided full project lifecycle business analysis within a finance 'big data' transformation programme. Led workshops, extracted, transformed and loaded data, and provided system integration and user acceptance testing support. Delivered signed off dashboard on time, reducing manual intervention and creating quicker, cheaper and more accurate reporting.
Key responsibilities Key responsibilities
  • Led workshops and extracted data
  • Transformed and loaded data
  • Provided system integration support
  • Provided user acceptance testing
Key achievements Key achievements
  • Delivered signed off dashboard
  • Reduced manual intervention
  • Created quicker reporting
  • Created cheaper and more accurate reporting
Mar, 2018
Apr, 2019
technical business analyst
Financial ServicesFinancial Services
Technical Business Analysis
A highly-skilled Technical Business Analyst with extensive experience in data flow remediation, requirements gathering, collaboration workshops, cross hierarchy mapping, data quality analysis, and more. Delivered significant impact to a $17m programme, remediating 9 data quality control issues with an Expected Credit Loss (ECL) materiality of $50m and deconstructing complex processes.
Key responsibilities Key responsibilities
  • Data flow remediation
  • Requirements gathering
  • Collaboration workshops
  • Cross hierarchy mapping
Key achievements Key achievements
  • Resolved 9 data quality issues
  • Materiality of $50m
  • Complex process deconstruction
  • Provided significant impact to $17m programme
Dec, 2016
Dec, 2017
business analyst
RetailRetail
Mobile phone accessory protection
Provided supply chain initiatives for a major mobile phone accessory protection brand. Responsible for optimising order processes for stakeholders up to CEO level. Ensured the successful delivery of projects to meet customer expectations in a timely manner. Developed and implemented strategies to improve efficiency and reduce costs.
Key responsibilities Key responsibilities
  • Optimising order processes
  • Ensuring successful project delivery
  • Developing & implementing strategies
  • Improving efficiency & reducing costs
Key achievements Key achievements
  • Supplied chain initiatives
  • Met customer expectations
  • Improved efficiency
  • Reduced costs
May, 2015
Dec, 2016
lead business analyst dixons carphone
Information TechnologyInformation Technology
Dixons Carphone
A highly experienced Lead Business Analyst with a proven track record of successfully delivering full life-cycle cross-functional projects. Managed budgets up to £12m and led a team of 3 business analysts. Possesses an in-depth understanding of IT, Retail Operations, E-Commerce, Merchandising, Finance, Supply Chain and Marketing.
Key responsibilities Key responsibilities
  • Managing budgets up to £12m
  • Leading a team of 3 business analysts
  • Delivering full life-cycle cross-functional projects
  • Understanding of IT, Retail Operations, E-Commerce, Merchandising, Finance, Supply Chain and Marketing
Key achievements Key achievements
  • Successfully delivering full life-cycle cross-functional projects
  • Managing budgets up to £12m
  • Leading a team of 3 business analysts
  • In-depth understanding of IT, Retail Operations, E-Commerce, Merchandising, Finance, Supply Chain and Marketing
Aug, 2007
May, 2015
business analyst
RetailRetail
Retailer
The candidate was part of Tesco's competitive Graduate Technology Programme, where they had exposure to a variety of business units within Tesco Telecoms, such as Merchandising, Buying, Insurance and Marketing. They had six month rotations in IT and services, buying and merchandising, broadband and insurance, PAYGo & pay monthly teams, bringing a wealth of knowledge and experience to the role.
Key responsibilities Key responsibilities
  • Gained exposure to a variety of business units
  • Completed six month rotations in IT and services
  • Worked in buying and merchandising, broadband and insurance teams
  • Brought knowledge and experience to the role
Key achievements Key achievements
  • Successfully completed Tesco's competitive Graduate Technology Programme
  • Gained a wealth of knowledge and experience
  • Contributed to business units within Tesco Telecoms
  • Provided valuable insights to the team