Provided technical expertise in data engineering, developing and constructing data products for HMRC. Designed and implemented ETL extractor pipelines, built systems for collecting, storing, and analysing raw datasets. Collaborated with cross-functional teams to align requirements to business objectives and goals. Assembled large, complex data sets to meet functional and non-functional requirements, also conducting unit testing of software solutions.

Provided meticulous attention to detail and diligence to ensure data integrity while calculating daily and weekly revenue. Achieved ISTQB foundation testing certificate. Demonstrated strong navigation of the software system being used, e.g., SAP, Salesforce and understanding the areas of a virtual machine. Wrote UI tests in various frameworks and executed test automation systems within continuous integration, e.g., GitLab-CI. Collaborated with cross-functional teams to elicit business requirements and translate them into technical requirements to aid software vendor selection. Led teams in QA and testing methodologies encompassing both functional and structural test techniques. Produced test governance deliverables, such as test plans, risk logs, defects logs and test completion reports.

Providing comprehensive analysis of business processes and requirements to identify and implement automation and process improvement solutions using the ServiceNow platform. Collaborating with cross-functional teams to design, develop, and implement ServiceNow applications and modules. Configuring and customizing ServiceNow applications based on business requirements while adhering to best practices and ITIL guidelines. Creating and maintaining technical documentation. Providing post-implementation support, troubleshooting, and training to end-users.

Provided technical support to clients by securing SSH sessions through SSH tunnelling and using it as a database development tool for MySQL and SQL server. Contributed to projects involving process management and data gathering, conducted tests, represented IT Department, analysed and communicated business requirements, designed software and hardware solutions, ensured system design meets business requirements and wrote test plans, solution documentation assessments and user training materials.